You will receive directions on how to pack your drive for shipping.
We will let you know when we receive the drive. We will then perform diagnostics; this takes 1-2 business days. If your hard drive qualifies for the $60 Repair Service, we will proceed with the repair. If your drive has more severe issues, we will contact you with other options, or you can elect to have the drive returned to you with no cost for the diagnostics.
We will repair or replace any covered components. (See FAQ to see what is included.) This can take up to ten business days. When we are done, we will perform a test to ensure the data is accessible. We will email you to confirm the repair has taken place.
Your drive will be shipped back to you, and you can then extract the data yourself onto another storage device. Or, we can perform the extraction for you for an additional cost.
For $60, we will repair or replace your faulty PCB, patch minor firmware issues, and/or correct PUIS errors that disable the drive from spinning. This service does not include fixes for mechanical issues or other cases where full data recovery is needed, such as logical or advanced firmware failures failures. If any of these errors are present, we will offer to fix them if possible, but the cost will be higher.
What if my drive is not eligible for the $60 Hard Drive Repair?
Many drives we receive can be fixed for $60, but if yours has further damage, it may require a more advanced repair service or full data recovery. If this is the case, we will contact you to let you know how much those services would cost. You may then either accept or have your drive sent back to you. You will not be responsible for the $60 fee.
Who is Outsource Data Recovery?
We are an innovative IT company that wants to help you get your data back. We have decades of combined experience in data recovery, and are committed to making the process as easy and pleasant as possible.
What results can I expect?
Every case is different, but we are able to fix most drives we receive to a functional state so that you can start up your computer and back up your files onto another drive. Some drives have errors that cannot be fixed. If this is the case, you will not be responsible for the $60 fee. Check out our reviews to see what past customers have to say.
How long does the repair service take?
Diagnostics take 1-2 business days to determine eligibility. The repair service will then take an additional 7 to 10 days. Emergency 24-hour option is available upon request for an additional cost.
How will I know if my drive will work when I get it back?
Upon completion of the service, we will perform required data access test. If it passes, you will have full data access. If you have any issues, contact us immediately, and we will make it right.
Will you look at my data?
No. Our equipment used for this service blocks our technicians from any data access. The only tool available is LBA access check to ensure you can get to your data. By servicing Client media, Outsource enters in a full non-disclosure agreement with its Client.
Can I send just a PCB?
You may send the PCB by itself; however, we will perform the service only if the PCB has an external ROM chip. Furthermore, we will not be able to run any diagnostics without the whole hard drive. There are no refunds in these cases.
Is the Repair Service available at all locations?
The $60 Repair Service is only offered at our main lab in the United States. Our European lab in Germany only offers recovery services.