Common Problems with Hard Drives
Clicking Drive If your drive is clicking, power it down immediately! This could be a sign of a mechanical issue, such as a head crash.
Bad Sectors Bad sectors generally signify surface damage, degrading magnetic head reading capabilities, or the end of life of the hard drive.
ROM/NV-RAM EPROM or NV-RAM becomes corrupt and locks out data access. The data will need to be manually adjusted and reprogrammed to the PCB.
Translator Corruption of system area translator modules results in loss of data access and requires a “hot swap”.
Frequency of Failures 41% $60 Repair Service:
includes electrical failures, such as failed PCBs, Brick errors, translator corruption, or basic firmware issues. Cost: $60
* 36% Cleanroom recovery:
includes data recovery from drives with head crashes, preamplifier failures, or other mechanical issues requiring a cleanroom. Avg. cost: $787
* 10% Degraded surface:
another type of mechanical failure, also known as bad sectors, which usually does not require a cleanroom. Avg. cost: $545
* 9% Logical issues:
includes recovery of deleted data and similar logical issues. Avg. cost: $336* 4% Advanced firmware:
includes advanced firmware failures not covered under the $60 Hard Drive Repair, such as corrupted firmware on the disk platters. Avg. cost: $567*
*All data recovery services are all-inclusive and include repair, recovery, parts, and transfer media. These prices are the average paid by actual customers in 2014 excluding discounts, such as those our Partner Program members receive. Prices will vary depending on several factors. The $60 Hard Drive Repair Service is not a data recovery service and only includes repair (parts and labor) for drives that do not need data recovery.