We are operational. Due to COVID-19 pandemic, Outsource Data Recovery lab and recovery services are operating at full capacity. At this time, we accept FedEx/UPS/USPS shipments only and do not accept drop-offs. Use our free free shipping labels to your advantage. For immediate support, chat with us or call 1-800-573-4909
We have successfully repaired or performed data recovery on thousands of hard drives and solid state drives. We are also partners with Donor Drives, the largest provider of donor hard drives and PCBs, so we have immediate access to almost any donor drive or part imaginable in order to complete your repair or recovery as quickly as possible.
We are able to successfully repair or recover nearly nine out of ten projects we receive. This rate is among the best in the industry, and we offer a True No-Data, No-Charge Guarantee for your laptop data recovery: If we cannot recover your data, you will not pay any service fee!
Hard Drive PCB Issues
Failed PCB or Firmware Issues
Laptop hard drive failure can result from many causes. Check out our YouTube video about how to identify common hard drive failures. One of the most common causes of failure is a burnt circuit board, or PCB. The cause of this can be a power surge or other sudden electrical jolt. If your drive won’t spin up, or if you smell smoke coming from the drive, these can be signs of a burnt circuit board, which needs to be repaired as soon as possible.
Replacing a Failed PCB
If you do have a PCB issue, you can try to repair your hard drive by replacing the circuit board. Make sure to use this donor matching guide for data recovery to increase the chances of compatibility between the drive and the new PCB. For instance, you should use a replacement PCB with the same PCB revision and model number. Also, watch our video to the right for some tips on trying to replace the circuit board. If you don’t want to try this yourself, Outsource offers a $60 Hard Drive Repair Service, which includes the repair or replacement of the PCB, including parts and labor!
Other Common Problems with Laptop Drives
If your drive is clicking, power it down immediately! This could be a sign of a mechanical issue, such as a head crash.
Bad sectors generally signify surface damage, degrading magnetic head reading capabilities, or the end of life of the hard drive.
Hardware encryption is common on laptop hard drives (2.5″) and results in data inaccessiblity, similar to a PCB failure, often caused by damage to the enclosure.
Corruption of system area translator modules results in loss of data access and requires a “hot swap”.
Frequency of Failures
41% $60 Repair Service: includes electrical failures, such as failed PCBs, Brick errors, translator corruption, or basic firmware issues. Cost: $60* 36% Cleanroom recovery: includes data recovery from drives with head crashes, preamplifier failures, or other mechanical issues requiring a cleanroom. Avg. cost: $787* 10% Degraded surface: another type of mechanical failure, also known as bad sectors, which usually does not require a cleanroom. Avg. cost: $545* 9% Logical issues: includes recovery of deleted data and similar logical issues. Avg. cost: $336* 4% Advanced firmware: includes advanced firmware failures not covered under the $60 Hard Drive Repair, such as corrupted firmware on the disk platters. Avg. cost: $567*
*All data recovery services are all-inclusive and include repair, recovery, parts, and transfer media. These prices are the average paid by actual customers in 2014 excluding discounts, such as those our Partner Program members receive. Prices will vary depending on several factors. The $60 Hard Drive Repair Service is not a data recovery service and only includes repair (parts and labor) for drives that do not need data recovery.
Yes, laptops can qualify for the $60 Repair Service. This includes repair or replacement of a faulty PCB, patching of minor firmware issues, and/or correction of PUIS errors that disable the drive from spinning. For more details click here. A similar service is also available for laptops with solid state drives.