Frequently Asked Questions

Got Questions? We’ve Got Answers!

Outsource Data Recovery is one of the top data recovery providers worldwide. What we do is provide extremely affordable data recovery services, while maintaining quality and recovery outcome. So far we have fulfilled data recovery projects for thousands of individuals and businesses. Our level of expertise offers an unparalleled insight into the data recovery business as a whole and meets even the most scrupulous requirements for data integrity.

Frequently Asked Questions

You can start the data recovery process when you Submit a Service and ship your device to us. For our clients in the United States, we offer a free inbound shipping label. Once we receive your device, we run an evaluation to make sure your data is recoverable before we send you a quote. As long as your drive is not missing its warranty seal and/or has not been opened, our expert evaluation prior to quote is 100% free.

We are skilled professionals in data recovery, data restoration, hard drive repair, and hard drive forensics. If you’ve lost your data, we’re the solution.

We can work with all types of storage devices, capacities, and interfaces. HDD recovery, data recovery from SSD, external hard drive failure. Bottom line is, we know how to recover files and data off of virtually anything.

Actually, we’re very different! We have a unique business model, focusing on minimizing the costs of advertisement, parts, and tools and sourcing resellers as primary customers. That way, we dramatically reduce the internal costs of a data recovery project while still delivering exceptional service. We’re transparent and honest: our full pricing structure is listed online, so there are no surprises.
We calculate service fees based on simple, transparent pricing based on device capacity and the type of failures. Check out our pricing page to get an idea of what your case will cost.
We are proud to offer a 10% discount on data recovery services to active and former military personnel, educational institutions, government employees, full-time students, and senior citizens (aged 65 and up). We will verify your eligibility with an ID.

If you do not qualify for this discount, you may be interested in our Partner program where you earn discounts by completing projects.

That’s why we offer no-charge evaluation. Simply submit a project and send your device in. We will send you a detailed quote describing the issues with your drive, and at that point you’re free to request your drive be sent back to you, with no charge for the evaluation.
We pride ourselves on our honest and transparent service. Should you have any doubts in the nature of your hard drive’s failure, we’ll gladly request a second opinion from another qualified professional data recovery technician of your choice.

We can assure you, we are the most affordable professional data recovery company on the market. If this does not seem to be the case, we should be able to negotiate on an individual basis.

When you submit a new project, there will be an option to register for a Partners account.

Data recovery can be unpredictable, but our experience, knowledge and equipment guarantees that we will bring our utmost attention and expertise to recover your data.

In the unlikely case that we are unable to assist you with the recovery of your data or finish the service, we will return the original media to you. You will only need to pay for the shipping.

Yes, of course. Simply contact the agent handling your project or call our direct line for assistance. All of our service levels and options can be viewed on our Pricing page.

Yes, as we will make all reasonable efforts to recover data within the specified time frame.

We apologize for any delays that may occur during the recovery process. Unfortunately, some failures are so severe that it is simply impossible to have data recovered within the average two-week estimate. All projects are processed on a first come first serve schedule. If data is required within a specified time frame we recommend considering an expedited option.

Please contact us for assistance, and we will go over the missing files and confirm if any were present at the point of hard drive failure.

You are free to contact us to cancel your recovery service at any point before your recovered data is delivered to you. If you have already approved the quote, there will be a cancellation fee due to compensate our technicians for the work they have already begun. Contact your service representative if you wish to cancel your project.

We offer no-interest financing on any data recovery project. No credit check required. Ask your representative for more details.

Donor Drives LLC is one of our oldest affiliate partners and a supplier of parts for the data recovery industry.

Outsource Data Recovery will not void media warranty by performing any service on your media device.

Other questions?

If you were unable to find the answer to your question here feel free to send us a message or give us a call at 1-800-573-4909.

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