We are operational. Due to COVID-19 pandemic, Outsource Data Recovery lab and recovery services are operating at full capacity. At this time, we accept FedEx/UPS/USPS shipments only and do not accept drop-offs. Use our free free shipping labels to your advantage. For immediate support, chat with us or call 1-800-573-4909
Our pricing is simple and transparent. Either opt for our flat $60 Repair Service or choose full data recovery. For data recovery, find the capacity of your media below and add on any applicable options beneath to see the cost of your recovery if successful. If we cannot recover your data, we have a no data, no fee policy. You will not pay anything.
Repair Service prices include simple fixes when possible to get the device back to a working state.
Data Recovery service prices include full recovery for many common causes of data loss, including deleted files, calibration issues, minor firmware failures, and other non-complex failures. For some more advanced failures, there may be surcharges as listed below in the Advanced Services section.
How long does it take?
We pride ourselves on quick turnaround time. Typically, diagnostics will be completed within 72 hours, and the recovery will take an additional 7-10 days.
We also offer expedited and emergency services for those who need it sooner under Optional Amenities.
What data will I get back?
You will receive a file list, containing the recoverable data on your drive. You will be able to review and approve that list before making payment and finalizing the recovery.
The recovered data can be downloaded or loaded onto another storage device for you.
Optional Amenities and Media-Specific Costs
Add any applicable options. All prices are per individual storage device.
These are optional services you can add on to your recovery service to make it faster or more convenient.
Your device will be moved to the front of our diagnostics queue so we can evaluate the failure and get you a quote within one hour of receiving the media at our lab. We can even come pick up your drive from your home or office (additional costs will apply for pick-up).
Expedited and Emergency Recovery
Once your evaluation is complete, and you approve the service quote, the standard turnaround time is 10 business days for recovery of a single device. If you need it sooner, we offer the following expedited recovery options:
Up to 72 hours
Under 24 hours
The store device you are sending may need additional attention if it does not conform to the most common file systems or interface connections
Less Common File Systems
NTFS and FAT are the two most common Windows file systems, but Mac and Linux systems as well as some rarer Windows file systems make recovery a bit more complicated.
NTFS/FAT (most Windows)
HFS (most MACs)
Proprietary or Server Interfaces
The interface is the connection standard that the storage media uses to connect to the computer or enclosure. Less common interfaces require special equipment to connect to our data recovery workstations.
Get Your Data Back!
Get the process started! We will perform free diagnostics and send you a quote to approve. You don’t have to pay anything upfront! Get Started & Submit Now
Failure-Specific and Advanced Services
Add on any applicable options. All prices are per media.
These services may be required if your device has suffered certain types of more complex failures. For example, if your media has mechanical damage, cleanroom work may be necessary.
File System Corruption
Logical failures or degraded surfaces can cause the file system to become corrupted. The media may still function mechanically, but certain or all data will not be accessible. RAW corruption will incur double this fee.
If the interior of your hard drive has suffered serious physical damage, we may need to repair the inner workings before we can recover data. This will take place in our secure, ISO-certified cleanroom. Some modern hard drives may require an additional $299 calibration fee.
The platters are the magnetic discs within the hard drive that store your actual data. They can become scratched or otherwise physically damaged and need to be carefully cleaned or resurfaced.
The surface of the platters begins to magnetically degrade certain sectors of the memory, usually after extended use or after a head crash. This complicates the imaging of the data.
The controller controls the relationship between the hard drive and the computer. This failure means the two cannot communicate. Note, monolithic controllers for flash drive require an additional $899 fee and at least additional 2 weeks turnaround.
A few types of advanced failures on flash memory (i.e. SSDs or USB flash drives) can require physical removal of the controller memory chip in order to recover data.
Advanced Firmware Repair
The firmware is the proprietary language that controls the storage device. Sometimes this can become damaged, either from a damaged circuit board or from a logical failure or degraded surface and need to be reloaded onto the PCB or media.
These are items related to uncommon additional labor needed to recover your media. These items are not caused by the data loss itself but simply the configuration of your device.
If your device has nonstandard encryption requiring a unique key or password we cannot access, it will require additional labor to image your data.
If we work on a drives from your RAID array, they will need to be reconstructed to access the data in full without corruption.
Open Drive/ Second Attempt
If your media has previously been opened or worked on, we will need to take additional precautions to remove the damage or dust incurred.
If we need to acquire additional parts to work on your media, we will invoice you for the cost of those parts.
up to $199
If we need to remove the storage device from an enclosure (whether that be a simple external hard drive enclosure, a RAID server, or taking the drive out of a laptop), this additional charge will be assessed.
For mobile devices (including smartphones, tablets, etc), this non-refundable surcharge will be assessed before evaluation to account for additional labor of disassembling and reassembling the device.