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The right experts is just as important as the data to be recovered.
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PRINT, SIGN, AND SHIP
Follow the instructions below to send your project to our lab in Cleveland, Ohio.
If you need any assistance, do not hesitate to contact us at 1-800-573-4909.
Media Packing instructions
1. Delicately remove your hard disk drive from the machine or enclosure.
Once removed from enclosure it is best to avoid any contact with the PCB (Printed Circuit Board) located on the bottom of the drive, as it is best to only hold the drive on the assembly (casing) sides.
2. Place the hard drive into an anti-static bag.
If you do not have an anti-static bag, simply wrap the hard drive into aluminum foil then wrap inside a breathable zip-lock bag to protect drive from electro static discharges.
3. Protect and insulate the drive.
Pack the drive with plenty of bubble wrap around all sides enough to ensure about 1 - 2 inches of insulation padding for it to fit snugly inside the box and cannot be moved while in transit.
4. Secure inside corrugated box.
To protect and avoid further damage during shipment it is best to assure the drive is snugly secured from shifting and immovable inside the box. Also print, sign and include a copy of your project summary provided in your project confirmation email and at the top of this page.
5. Label and seal for shipping.
Seal and write your Outsource project ID number on 1 - 2 sides of the box in bold print for quick identification and faster processing.
6. Contact dependable shipping company.
Contact FedEx, UPS, DHL, USPS or another dependable shipping company capable of providing easily traceable shipping details and optional shipping insurance.
1. Removing and handling your drives
Remove drives from the RAID enclosure. Make sure to avoid any contact with the PCB (Printed Circuit Board) on the bottom of the drives by only touching and holding the drive assembly (casing) on the sides.
2. Protecting your hard drive.
Place the drives inside anti-static (or breathable zip-lock) bags to protect them from electro-static discharges.
3. Proper insulation and packaging.
Package in a suitably sized box allowing for more than 1 to 2 inches of insulation and padding on all sides around.
4. Labling ang shipping.
Box and place shipping label on drive with project ID clearly displayed on the outside.
1. Removing and handling your hard drive.
Once removed make sure to avoid any contact with the PCB (Printed Circuit Board) on the bottom of the drive by only touching and holding the drive assembly (casing) on the sides.
2. Protecting your hard drive.
Place the drive inside an anti-static (or breathable zip-lock) bag to protect drive from electro static discharges.
3. Proper insulation and packaging.
Package in a sizable box allowing for more than 1 to 2 inches of insulation and padding on all sides around.
4. Labling ang shipping.
Box and place shipping label on drive with project ID clearly displayed on the outside.