Seagate ‘s ST380011AS is a desktop (3.5″) hard disk drive with a storage capacity of 80GB and featuring a SATA interface. There are multiple PCB revisions for this hard drive, so if you will need to match a replacement PCB, it is important that you note the revision number of your current circuit board in addition to the hard drive’s model number.
Outsource Knows Seagate
Outsource has successfully repaired or performed data recovery on thousands of Seagate hard drives, including model ST380011AS . We are also partners with Donor Drives, the largest provider of Seagate donor hard drives and PCBs, so we have immediate access to almost any part or donor drive imaginable in order to complete your project quickly.
Outsource is able to successfully repair or recover nearly nine out of ten projects we receive, including the common failures of ST380011AS drives you see below. This rate is among the best in the industry, and we offer a True No-Data, No-Charge Guarantee for your ST380011AS data recovery: If we cannot recover your data, you will not pay any service fee!
ST380011AS PCB Issues
Failed PCB or Firmware Issues
Seagate ST380011AS hard drive failure can result from many causes. Check out our video on identifying common hard drive failures. One of the most common causes of failure for Seagate drives is a burnt circuit board, or PCB. This can be caused by a power surge or other sudden electrical impact. If your drive does not spin up, or if you smell smoke coming from the hard drive, these can be signs of a burnt circuit board, which should be repaired as soon as possible.
Replacing a Failed PCB
If this is the issue, you can try to repair your drive by replacing the PCB. Make sure to use this donor matching guide for data recovery to increase the chances of compatibility. For instance, you should use a replacement PCB from the same model ( ST380011AS ) and PCB revision. Also, check out the video to the right for some tips on trying to replace the circuit board. Don’t want to attempt this yourself? Outsource offers a $60 hard drive Repair Service, which includes PCB replacement or repair with parts and labor!
Other Common Problems with ST380011AS Drives
If your drive is clicking, power it down immediately!
This could be a sign of a mechanical issue, such as a head crash.
Bad sectors generally signify surface damage, degrading magnetic head reading capabilities, or the end of life of the hard drive.
EPROM or NV-RAM becomes corrupt and locks out data access. The data will need to be manually adjusted and reprogrammed to the PCB.
Corruption of system area translator modules results in loss of data access and requires a “hot swap”.
Frequency of Failures
41% $60 Repair Service: includes electrical failures, such as failed PCBs, Brick errors, translator corruption, or basic firmware issues. Cost: $60* 36% Cleanroom recovery: includes data recovery from drives with head crashes, preamplifier failures, or other mechanical issues requiring a cleanroom. Avg. cost: $787* 10% Degraded surface: another type of mechanical failure, also known as bad sectors, which usually does not require a cleanroom. Avg. cost: $545* 9% Logical issues: includes recovery of deleted data and similar logical issues. Avg. cost: $336* 4% Advanced firmware: includes advanced firmware failures not covered under the $60 hard drive Repair, such as corrupted firmware on the disk platters. Avg. cost: $567*
*All data recovery services are all-inclusive and include repair, recovery, parts, and transfer media. These prices are the average paid by actual customers in 2014 excluding discounts, such as those our Partner Program members receive. Prices will vary depending on several factors. The $60 hard drive Repair Service is not a data recovery service and only includes repair (parts and labor) for drives that do not need data recovery.
Yes, this Seagate ST380011AS hard drive can qualify for the $60 hard drive Repair Service. This includes repair or replacement of a faulty PCB, patching of minor firmware issues, and/or correction of PUIS errors that disable the drive from spinning. For more details click here.