Frequently Asked Questions
[accordion-item title=”How much will the recovery cost?” icon=”question-sign”]For a limited time, our standard recovery service for RAIDs is only $399.00 per drive. For example, if you have five drives, it will be $1,995.[/accordion-item]
[accordion-item title=”Are there any exclusions?” icon=”question-sign”]This promotion is not valid for virtualized or non-physical RAID systems. Only RAIDs in the following standard RAID configurations will qualify: RAID-0, RAID-1, RAID-5, or RAID-6. Windows and Linux-formatted drives with a capacity up to 3TB will qualify for this price; there will be an additional cost for Macintosh drives and/or drives with a capacity greater than 3TB. If you have any questions about whether your device will qualify, call a service representative at 1-800-573-4909.[/accordion-item]
[accordion-item title=”How long will the recovery take?” icon=”question-sign”]For our standard service, the turnaround time is approximately 10-14 days. We also offer multiple expedited and emergency options, including service as quick as 24 hours, for an additional cost. Ask a service representative at 1-800-573-4909, ext. 301.[/accordion-item]
[accordion-item title=”When do I pay for my service?” icon=”question-sign”]With our standard service, there is no fee until your data is successfully recovered. (Expedited and emergency service may require an upfront deposit.) You will get the chance to review your recovered data before payment is required.[/accordion-item]
[accordion-item title=”What happens if you cannot recover my data?” icon=”question-sign”]For our standard service, if your data is not recoverable you will owe nothing for the diagnostics and service. We will either return the media to you or, if you prefer, securely dispose of it.[/accordion-item]
[icon icon=”unread”]Other questions?
If you were unable to find the answer to your question here, visit our FAQ page, or please feel free to send us a message or give us a call at 1-800-573-4909.
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