†Not all cases will qualify for the $60 Hard Drive Repair Service. See FAQ for types of cases covered.
41 Alpha Park
Highland Heights, OH 44143
Outsource Data Recovery is located two minutes from the Wilson Mills Rd. exit on I-271. When heading north on Alpha Drive (coming from Wilson Mills), enter the last driveway (#29) of the Alpha Park complex on your right. If you need any assistance, call us at 1-800-573-4909.
Our regular business hours are:
Monday through Friday, 9am to 5pm
We are closed on federal holidays. Call in advance to check:
What to expect
Come in and visit us.
We’ll examine your drive and run diagnostics to determine the cause of failure, and whether you are eligible for our
Generally, diagnostics take one to two business days. If you need an answer right away, we also offer same-day expedited diagnostics at a cost of $90.
Get your files back.
We’ll let you know if your drive is eligible for our
If your failed hard drive is due to one of these covered services and you approve the service, we will repair the issue so that you can come pick up the hard drive in 2-3 business days, take it home, and move your files onto a new drive. We have the largest selection of parts in stock to ensure you timely service. You won’t owe anything until the service is complete.
If your hard drive has more severe issues, we will offer you a quote for more advanced repairs or for data recovery, in which we would extract your files onto another drive.
For $60, we will repair or replace your faulty PCB, patch minor firmware issues, and/or correct PUIS errors that disable the drive from spinning. This service does not include fixes for mechanical issues or other cases where full data recovery is needed, such as logical or advanced firmware failures failures. If any of these errors are present, we will offer to fix them if possible, but the cost will be higher.
A large portion of the drives we receive can be fixed for $60, but if yours has further damage, it may require a more advanced repair service or full data recovery. If this is the case, we will let you know how much those services would cost. You may then either accept or decline service. You will not be responsible for the $60 fee.
Our free diagnostics take one to two business days to complete. A same-day option is available at a cost of $90.
The repair service may take up to 3 business days. An emergency 24-hour option is available upon request for an additional $90.
We are an innovative data recovery company that wants to help you get your data back. We have decades of combined experience in data recovery, and are committed to making the process as easy and pleasant as possible.
Every case is different, but we are able to fix most drives we receive to a functional state so that you can start up your computer and back up your files onto another drive. Some drives have errors that cannot be fixed. If this is the case, you will not be responsible for the $60 fee. Check out our reviews to see what past customers have to say.
Upon completion of the service, we will perform required data access test. If it passes, you will have full data access. If you have any issues, contact us immediately, and we will make it right.
No. Our equipment used for this service blocks our technicians from any data access. The only tool available is LBA access check to ensure you can get to your data. By servicing Client media, Outsource enters in a full non-disclosure agreement with its Client.